Smart Questions to Ask When Selecting a Moving Company

Grant Cool • July 28, 2025

Choosing the right moving company can make the difference between a smooth, stress-free relocation and a logistical nightmare. When you’re entrusting strangers with your belongings, it’s crucial to ask the right questions to ensure reliability, transparency, and quality service. Knowing what to ask—and how to interpret the responses—can protect your time, money, and peace of mind. 

Below, we’ve outlined a list of essential questions that will guide you toward hiring a professional, trustworthy moving company. 

Why Asking the Right Questions Matters 

A good moving company is more than just a truck and a few strong workers. They should have the experience, credentials, and customer focus to handle your specific moving needs. Asking strategic questions helps you identify potential red flags, such as unclear pricing, a lack of insurance, or limited experience. Additionally, thoughtful inquiries allow you to compare companies and find the best fit for your relocation. 

Here are the key questions to ask and why they matter. 

1. Are You Licensed and Insured? 

One of the first things to confirm is whether the company holds the proper licenses and insurance. Licensed movers operate under state and federal regulations, providing accountability and professionalism. 

  • What to Look For: A U.S.-based company should have a Department of Transportation (DOT) number, which ensures they meet federal standards. You can verify this number through the Federal Motor Carrier Safety Administration (FMCSA) database. 
  • Insurance Tip: Ask if they offer full-value protection or basic liability insurance. Full-value protection ensures the moving company compensates you for the replacement cost of lost or damaged items. 

Red Flag: If the company hesitates to provide licensing details or mention insurance, it may be a sign of unprofessionalism or potential fraud. 

2. What Experience Do You Have in the Moving Industry? 

Experience matters. Whether it’s handling fragile antiques or navigating complicated interstate regulations, seasoned movers are better equipped to adapt to challenges. 

  • Follow-Up Questions: 
  • How long have you been in business? 
  • Do you have experience with my type of move (e.g., long-distance, local, commercial)? 
  • How do you handle specialty items, such as pianos or artwork? 

Red Flag: If the company is vague about its background or unwilling to share testimonials, proceed with caution. 

3. Can You Provide References or Reviews? 

Checking the company’s reputation gives you a snapshot of their reliability. Word of mouth, online reviews, and referrals offer valuable insights about past customer experiences. 

  • What to Do: 
  • Look up reviews on platforms like Google, Yelp, or the Better Business Bureau. 
  • Ask the company if you can contact previous customers for feedback. 

Red Flag: A lack of online presence or overwhelmingly negative reviews are clear indicators to keep searching. 

4. What Services Are Included in the Quote? 

Moving quotes can vary widely, so it’s essential to clarify what’s included—and what isn’t—before signing any paperwork. 

  • Ask About Pricing: 
  • Is this an estimate or a guaranteed price? 
  • Does the quote include packing services, disassembly/reassembly of furniture, or storage? 
  • Are there additional fees (e.g., stair fees, long carry fees)? 

Pro Tip: Request a written, binding estimate where the price cannot increase unless you add additional services. 

Red Flag: Be wary of companies offering unrealistically low quotes that seem too good to be true. They may hit you with hidden fees later. 

5. What Is Your Process for Handling Claims? 

No one wants to think about damaged or lost items, but accidents can happen. Understanding the claims process ahead of time can save you a lot of frustration. 

  • Questions to Ask: 
  • How do you handle damages or disputes? 
  • What documentation do you provide during the move to protect my rights? 

Red Flag: Avoid companies that don’t have a clear procedure for addressing claims. A lack of accountability shouldn’t be tolerated. 

6. Do You Conduct Background Checks on Your Employees? 

Since you’re allowing movers into your home and giving them access to your belongings, it’s crucial to ensure they’re trustworthy. 

  • What to Confirm: 
  • Does the company hire full-time employees or contract workers? 
  • Do all staff undergo background checks and receive proper training? 

Red Flag: If the company can’t guarantee the professionalism of its team, think twice before signing a contract. 

7. What Is Your Cancellation or Rescheduling Policy? 

Life happens, and plans can change. Knowing the company’s cancellation or rescheduling terms can save you from financial surprises. 

  • What to Ask: 
  • How much notice is required to cancel or reschedule? 
  • Are there fees for last-minute changes? 

Red Flag: Unclear or overly restrictive policies could lead to unnecessary stress if your plans shift unexpectedly. 

8. What Measures Do You Take for Safety and Security? 

Accidents can occur during a move, so the company should prioritize safety. This includes protecting your belongings, their workers, and your property. 

  • Follow-Up Questions: 
  • What precautions do you take to protect my home (e.g., floor protectors, padding on doorways)? 
  • How do you secure items during the move to prevent damage? 

Red Flag: Avoid companies that lack a detailed approach to safety. 

9. What Are Your Payment Terms? 

Understanding how and when you’ll pay ensures financial transparency. 

  • What to Ask: 
  • Do you require a deposit? If so, how much? 
  • What payment methods do you accept? 
  • When is the final payment due? 

Red Flag: Be cautious with companies that demand large upfront payments or only accept cash. These are common tactics used by scam operations. 

Making the Final Decision 

By asking these key questions and carefully evaluating the answers, you’ll be better equipped to choose a professional moving company tailored to your needs. Remember, a reliable company will welcome your questions and provide transparent, detailed responses. 

A Checklist for Your Moving Company Search 

  • Confirm licenses and insurance. 
  • Research customer reviews and references. 
  • Verify the scope of services in your quote. 
  • Clarify cancellation policies. 
  • Ensure employee background checks and safety protocols are in place. 

Final Thoughts 

Finding the right moving company takes time, but it’s an investment in a stress-free moving day. Do your homework, ask these crucial questions, and trust your instincts when evaluating companies. You deserve peace of mind knowing your belongings are in the hands of professionals. 

Start by creating a shortlist of reputable moving companies today—and ask the tough questions to make your move as seamless as possible! 


Dog and cat in the same room
By Grant Cool September 10, 2025
Moving to a new home is an exciting chapter, but it can also be a source of stress—not just for you, but for your furry, scaled, or feathered family members. Pets thrive on routine and familiarity, and the chaos of packing boxes and changing environments can be unsettling for them. At Prescott Moving Company, we understand that your pets are part of your family. That’s why we offer specialized pet moving services designed to transport your beloved companions and their belongings with the utmost care, love, and attention to detail. We believe that a successful move means everyone in the family arrives at the new home feeling safe and comfortable, and that includes your pets. Our team is trained to handle the unique challenges of relocating with animals, ensuring a smooth and compassionate journey from your old home to the new one. Why a Pet-Friendly Mover Matters Moving day is filled with new sounds, new smells, and unfamiliar faces. For a pet, this can be overwhelming. Doors are often left open, furniture is being shifted, and their favorite napping spots disappear into boxes. Standard moving companies may see a pet crate as just another item to load onto the truck, but we see it differently. We recognize the precious cargo inside and the importance of creating a calm and secure environment. Choosing a mover that specializes in pet relocation provides several key advantages: Reduced Stress for Your Pet: Our team knows how to interact with animals calmly and confidently. We work to minimize loud noises and sudden movements around your pet, helping to keep them relaxed. Safety First: We take extra precautions to ensure your pet's safety during the entire process. This includes securing crates properly and being mindful of open doors and potential escape routes. Peace of Mind for You: Knowing that your pet is in caring and capable hands allows you to focus on the other logistics of your move. You can rest easy knowing we are treating your companion with the same love you do. Our Approach: Moving Pets with Compassion and Expertise At Prescott Moving Company, our pet moving service is more than just transportation. It’s a comprehensive approach built on a foundation of empathy and professionalism. We’ve developed a process that prioritizes your pet’s well-being at every step. We Handle Their Belongings with Care A pet’s belongings are more than just items; they are sources of comfort. The familiar scent of their bed, their favorite squeaky toy, or their specific food bowls can make a new environment feel more like home. Our team takes special care when packing and moving these essential items. We ensure that pet beds, crates, toys, and feeding stations are packed thoughtfully and are among the last things loaded and the first things unloaded. This allows you to quickly set up a familiar space for your pet as soon as you arrive at your new residence, helping them settle in faster. We handle aquariums, terrariums, and cages with the expert care required to transport them safely, protecting both the habitat and its inhabitant. Creating a Calm Moving Day Environment Our crew is trained to be mindful of the animals in the home. We understand that a stressed pet can behave unpredictably. We coordinate with you to establish a quiet, secure room for your pet on moving day, away from the main hustle and bustle. This "safe zone" should contain their bed, water, and a few favorite toys. We make a point to introduce ourselves to your pet calmly, allowing them to acclimate to our presence. This small gesture can make a world of difference in how they perceive the moving process. By treating them with respect and gentleness, we help them understand that we are not a threat. Expert Handling of Crates and Carriers Properly securing a pet for transport is critical. We ensure that crates and carriers are placed in a well-ventilated, secure area of the moving vehicle, away from heavy items that could shift during transit. We never place live animals in the back of a standard moving truck. Instead, we coordinate with you on the safest way to transport them, whether it's in your vehicle or through a dedicated pet transport arrangement. Our expertise extends to all types of pet enclosures, from dog crates and cat carriers to bird cages and reptile tanks. We know how to handle these items to prevent jarring movements that could frighten or harm your pet. Tips for a Smoother Move with Your Pet While we handle the heavy lifting, there are a few things you can do to help your pet prepare for the big day. Acclimate Them to the Carrier: In the weeks leading up to the move, leave the pet carrier out in a common area with the door open. Place treats or toys inside to encourage your pet to see it as a safe, positive space. Maintain Routines: As much as possible, stick to your pet’s normal feeding, walking, and playtime schedule. Consistency provides a sense of security amidst the changes. Update Their Information: Ensure your pet is wearing a collar with an ID tag that includes your name, phone number, and new address. This is also a good time to check that their microchip information is up to date. Pack a Pet Essentials Bag: Prepare a bag with everything your pet will need for the first 24-48 hours in your new home. Include food, water, bowls, medication, waste bags, a leash, and a favorite toy. Keep this bag with you, not on the moving truck. Your Partner in a Pet-Friendly Move At Prescott Moving Company, we are more than just movers; we are pet lovers and dedicated professionals committed to making your relocation a positive experience for every member of your family. We combine our logistical expertise with a genuine love for animals, ensuring your pet’s move is handled with the care and compassion they deserve. Let us take the worry out of moving with your pets. Contact us today to learn more about our specialized pet moving services and discover how we can help your entire family—paws, claws, and all—transition smoothly to your new home.
 A man writing on a clipboard checking boxes.
By Grant Cool September 7, 2025
Moving to a new home should be an exciting milestone, but it often feels overwhelming. Juggling packing, logistics, and deadlines can quickly turn anticipation into anxiety. The secret to a smooth and successful move isn't luck; it's organization. By creating a detailed moving checklist and staying organized, you can transform a chaotic process into a manageable one. This guide will walk you through how to use a checklist to your advantage and explain how Prescott Moving Company can make your transition even easier. Why a Moving Checklist is Your Best Friend A well-structured moving checklist is more than just a to-do list; it's a strategic roadmap that guides you from your initial decision to move until you're settled in your new home. Embracing this simple tool offers significant benefits that can dramatically improve your moving experience. Reduce Moving-Day Stress The primary cause of moving stress is the feeling of being overwhelmed by countless tasks. A checklist breaks down the enormous job of moving into smaller, more manageable steps. By focusing on one task at a time, you can maintain a sense of control and progress, which significantly reduces anxiety. Knowing what needs to be done and when it needs to happen eliminates the last-minute panic that often accompanies a poorly planned move. Save Time and Increase Efficiency Without a plan, you risk wasting valuable time on inefficient packing or redoing tasks. A checklist helps you prioritize what needs to be done first, ensuring a logical and efficient workflow. You can allocate specific days or weeks to certain activities, like decluttering, packing non-essential items, or updating your address. This structured approach prevents you from scrambling at the last minute and helps you use your time wisely. Ensure Nothing Is Forgotten From transferring utilities to forwarding your mail, moving involves dozens of small but crucial details. It's easy for these tasks to slip through the cracks during the hustle and bustle of packing. A comprehensive checklist acts as your memory, ensuring every important detail is accounted for. This prevents post-move headaches, like a missed bill payment or a disconnected internet service on your first day in the new home. Building the Ultimate Moving Checklist A great checklist is organized by a timeline. Breaking down your move into weekly goals makes the process feel less daunting. Here’s a sample timeline you can adapt to your specific needs. 8 Weeks Before the Move This is the planning and organizing phase. The goal is to lay a solid foundation for the weeks to come. Create a Moving Binder: Use a physical or digital binder to keep all your moving-related documents, receipts, and contacts in one place. Declutter Your Home: Go through each room and decide what to keep, donate, sell, or discard. This reduces the number of items you need to pack and move, saving you time and money. Research Moving Companies: Get quotes from reputable movers like Prescott Moving Company. Book your mover early, especially if you're moving during a peak season. Notify Your Landlord: If you are renting, provide your landlord with written notice of your move-out date according to your lease agreement. 6 Weeks Before the Move With the foundation set, it’s time to start gathering supplies and making key arrangements. Order Packing Supplies: Purchase boxes, tape, bubble wrap, markers, and packing paper. Don't underestimate how much you'll need. Start Packing Non-Essentials: Begin packing items you don't use daily, such as out-of-season clothing, books, and decorative items. Measure Furniture: Ensure your large furniture will fit through the doorways and hallways of your new home. Create a floor plan to decide where everything will go. 4 Weeks Before the Move The move is now a month away, and the pace begins to pick up. Focus on logistics and administrative tasks. Label Everything: As you pack, label each box with its contents and the room it belongs to in your new home. This is one of the most important steps for an organized unpacking process. Update Your Address: File a change of address form with the post office. Start notifying banks, credit card companies, subscription services, and your employer of your new address. Arrange Utility Transfers: Schedule the disconnection of utilities at your old home and the connection at your new one. This includes electricity, gas, water, internet, and cable. 2 Weeks Before the Move You're in the home stretch. This is the time for final packing and confirmations. Confirm with Your Movers: Contact Prescott Moving Company to confirm your moving date, time, and any special instructions. Pack Your Essentials Box: Prepare a box with items you'll need immediately upon arrival at your new home. This should include toiletries, a change of clothes, medications, basic tools, and snacks. Finish Most of Your Packing: Aim to have the majority of your home packed by this point, leaving only the daily necessities. The Week of the Move It’s time for the final details and preparations for moving day. Defrost the Refrigerator: If you're taking your refrigerator with you, empty, clean, and defrost it at least 24 hours before the move. Pack Your Suitcases: Pack personal bags for everyone in the family as if you are going on a short trip. Final Walk-Through: Once everything is loaded onto the truck, do a final walk-through of your old home to ensure nothing is left behind. How Prescott Moving Company Makes Organization Easy While a checklist is a powerful tool, having a professional moving partner can make the process even more seamless. At Prescott Moving Company, we are dedicated to providing an organized, stress-free experience from start to finish. Professional Guidance and Support Our experienced team can offer valuable advice to help you refine your moving plan. We understand the common pitfalls and can provide tips on everything from packing fragile items to navigating complex logistics. We work with you to create a customized moving strategy that fits your schedule and budget. Efficient and Careful Service Our professional movers are trained to handle your belongings with care and efficiency. We come equipped with the right tools and equipment to move your items safely, saving you the physical strain and potential for injury. Our expertise in loading and unloading ensures your boxes and furniture are transported securely. Peace of Mind Hiring Prescott Moving Company allows you to focus on the bigger picture—transitioning your family to a new home. By entrusting us with the heavy lifting and transportation, you free up your time and energy to manage other important aspects of your move. We handle the logistics so you can focus on the excitement of your new beginning. Moving doesn’t have to be a stressful ordeal. With a solid plan, a detailed checklist, and the right professional support, you can navigate your move with confidence and ease. Ready to start your organized, stress-free move? Contact Prescott Moving Company today for a free quote and let our experts help you every step of the way.
White truck driving across town.
By Grant Cool August 27, 2025
Moving across town is one thing, but relocating across state lines or to the other side of the country presents a unique set of challenges. A long-distance move requires meticulous planning, expert coordination, and a team you can trust to handle your life's possessions with care. At Prescott Moving Company, we specialize in turning the complexities of a long-distance move into a smooth and stress-free experience. Our team is dedicated to providing comprehensive, reliable, and personalized long-distance moving services. We understand that this isn't just about transporting boxes; it's about helping you start a new chapter in your life with confidence. This guide will walk you through how Prescott Moving Company manages every detail of your journey, ensuring a seamless transition to your new home, no matter the distance. Expertise in Long-Distance Relocations A long-distance move is a logistical puzzle involving federal regulations, complex scheduling, and careful inventory management. Unlike local moves, there's no room for error when your belongings are traveling hundreds or thousands of miles. Prescott Moving Company has the experience and expertise to navigate these challenges flawlessly. Navigating the Logistics We are well-versed in the Department of Transportation (DOT) regulations that govern interstate moves. Our team handles all the necessary paperwork and compliance, so you don't have to worry about the legal intricacies of moving across state lines. We plan the most efficient and safest routes for our drivers, ensuring timely delivery while prioritizing the security of your items. Planning for Success The key to a successful long-distance move is a detailed plan. Our process begins with a thorough consultation where we assess your specific needs. We'll discuss your timeline, inventory, and any special requirements you may have, such as handling fragile antiques or bulky furniture. From this consultation, we create a customized moving plan that outlines every step of the process, from the first box packed to the last piece of furniture placed in your new home. Comprehensive Services for a Seamless Move Prescott Moving Company offers a full suite of services designed to cover every aspect of your long-distance relocation. You can choose the level of support you need, from full-service packing to simple transportation. Professional Packing and Unpacking One of the most time-consuming parts of any move is packing. Our professional packing crews are trained in the best techniques to protect your belongings for a long journey. We use high-quality materials, including sturdy boxes, protective wrap, and padding, to ensure everything from your delicate china to your heavy-duty tools is secure. We can pack your entire home or just specific rooms, depending on your preference. Upon arrival, we also offer unpacking services to help you settle in faster. We'll unbox your items, place them on flat surfaces, and remove all the packing debris, so you can start enjoying your new space immediately. Secure Loading and Transportation Loading a truck for a long-distance move is a science. Our experienced movers know how to properly distribute weight and secure items to prevent shifting and damage during transit. We carefully inventory every box and piece of furniture as it's loaded, providing you with a detailed list for peace of mind. Your belongings are transported in our modern, well-maintained fleet of moving trucks. Our vehicles are equipped with air-ride suspension to provide a smoother journey, reducing the risk of damage to your possessions. Our professional drivers are experienced in long-haul routes and are committed to safe and timely transportation. Ensuring the Safety of Your Belongings We treat your possessions with the same care we would our own. Every piece of furniture is wrapped in protective padding before it's moved. We use specialized techniques for fragile items and can even create custom crates for valuable artwork or electronics. Throughout the transit, your shipment is tracked, and you are kept informed of its progress. Clear Communication and Timely Delivery We believe that clear and consistent communication is the cornerstone of a stress-free move. From your initial quote to the final delivery, you will have a dedicated moving coordinator as your single point of contact. Your Personal Moving Coordinator Your coordinator will be available to answer your questions, provide updates, and manage the logistics of your move. This personalized approach ensures that you are always in the loop and that any concerns are addressed promptly. We provide you with a clear timeline for pickup and delivery, and we stick to it. Punctuality You Can Count On We understand how important it is for your belongings to arrive on schedule. Delays can disrupt your plans and add unnecessary stress. Prescott Moving Company prides itself on its commitment to timely delivery. We provide a guaranteed delivery window, and our logistics team works diligently to ensure we meet our promises. In the rare event of a delay due to unforeseen circumstances like extreme weather, we communicate proactively to keep you informed. Tips for Preparing for Your Long-Distance Move A little preparation can go a long way in ensuring a smooth relocation. Here are a few tips to help you get ready for your long-distance move with Prescott Moving Company. Declutter and Downsize Before you start packing, take the opportunity to declutter. A long-distance move is the perfect time to sort through your belongings and decide what you truly need to take with you. Donating, selling, or discarding items you no longer use can reduce the weight of your shipment and lower your moving costs. Create a Detailed Inventory While we create an official inventory during loading, making your own list can be helpful. This allows you to keep track of your most important items and can be useful for insurance purposes. You might also want to take photos of valuable items before they are packed. Pack a "First Night" Box Pack a separate box or suitcase with essentials you'll need for the first 24 hours in your new home. This should include toiletries, a change of clothes, medications, important documents, chargers, and basic kitchen supplies. Keep this box with you so you can access it immediately upon arrival. Notify Important Parties Don't forget to update your address with the post office, banks, credit card companies, subscription services, and any government agencies. You should also arrange to have your utilities disconnected at your old home and connected at your new one. Let Prescott Moving Company Handle the Journey A long-distance move is a significant life event, but it doesn’t have to be an overwhelming one. By partnering with Prescott Moving Company, you are choosing a team of dedicated professionals who will manage every detail with precision and care. Our expertise in long-distance logistics, commitment to customer satisfaction, and comprehensive services make us the ideal choice for your move. We are here to take the weight off your shoulders so you can focus on the excitement of starting your new adventure. Let us handle the complexities of the move while you look forward to what lies ahead. Ready to plan your long-distance move? Contact Prescott Moving Company today for a free, no-obligation quote and discover how we can make your relocation a seamless and stress-free success.